Table of contents
  1. Change of Mind Returns
  2. Other Returns
  3. Returns Process

Refund and Returns Policy

Our returns policy aligns with your rights under Australian Consumer Law, ensuring your complete satisfaction with your purchase.

Change of Mind Returns

For change of mind returns, products must be returned within 14 days of placing the order, provided the following conditions are met:

  • The product is in its original, re-saleable condition, including packaging, seals, wrapping, manuals, and/or accessories.

  • The product and its packaging remain unopened.

  • The product has not been used or damaged.

  • The product is part of the eligible range and is not listed below.

Please note that change of mind returns do not apply to the following items:

  • Vouchers

  • Prescription and Pharmacist-Only Medicines

  • Pharmacy-Only Medicines

  • Baby/Infant Formulas

  • Consumable Items (e.g., food and drinks)

  • Vitamins and Supplements

  • Fragrances

If your item is eligible for a refund, the purchase price will be refunded to your original payment method. However, shipping costs for both the initial order and return will not be refunded.

For online orders, returns must be made via mail. Return delivery details will be provided once your return is processed. Please be aware that any items returned that do not comply with our change of mind returns policy will not be eligible for a refund.

Other Returns

We are happy to accept returns and offer a refund, exchange, or repair if the product meets any of the following criteria:

  • It is faulty or not of acceptable quality

  • It is not fit for its intended purpose

  • It is damaged or unsafe

If the item qualifies for this type of refund, we will reimburse the purchase price along with any associated shipping costs to your original payment method.

Returns Process

To return a faulty product, please email us at returns@discount-pharmacy.com.au with the following details:

  • The order number associated with your original purchase
  • A description of the faulty product(s) you wish to return
  • A detailed explanation of the fault
  • A photo of the faulty product(s)

Our team will review the issue, and once confirmed, we will email you a Returns Prepaid label. This label allows you to return the product to our warehouse at no cost, along with a provided return tracking number.

Pack the item securely in a box and take it to your nearest Australia Post office. The return label can be printed at home, or the staff at Australia Post can assist you with printing the label during the posting process.

Once Australia Post processes your return, we will initiate the refund, and you can expect the funds to be reimbursed to your original payment method within 2-4 business days.